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Amadeus OP Command: Create PNR Option Element

A complete guide to the OP command in Amadeus — how to create an option element with a specific date, multiple dates, another office, or a specific queue for follow-up actions on a PNR.

Every travel agency works with deadlines. A customer needs to confirm a booking by a certain date, a deposit must be paid by a certain time, or a follow-up call has to be made before a specific day. If nothing is done to track these deadlines, bookings fall through the cracks, payments are missed, and customers are disappointed. The OP command is the Amadeus entry that prevents this. It creates an option element with a date and an instruction, so the PNR reappears for follow-up automatically. This guide explains what OP does, the syntax for each variation, and when it should be used.

What Does the OP Command Do?

OP is the Amadeus GDS command used to create an option element with a specific date, multiple dates, another office, or a specific queue.

Category: PNR Elements.

It allows you to set an option date and related instructions for follow-up actions on a PNR.

When the option date arrives, the PNR is automatically placed on the office option queue, so the responsible agent or department is reminded to take the next step. The OP element can also direct the PNR to a specific office or a particular queue and category, giving you full control over who handles the follow-up.

Option Element — Specific Date

Create an option element for a single date:

OP22SEP/SEE RMKS

This creates an option element for 22 September. The SEE RMKS portion is the free-flow instruction that will appear when the option comes due — in this case, referring the agent to the PNR remarks for further instructions.

Use this format when a single deadline applies to the booking — a deposit due date, a confirmation deadline, or a follow-up call to be made on a specific day.

Option Element — Multiple Dates

Create option elements for more than one date in a single entry:

OP22SEP,30SEP/SEE RMKS

This creates option elements for 22 September and 30 September. Use it when a booking has more than one important milestone — for example a deposit due on the first date and the final payment on the second.

Option Element — Another Office

Create an option element for another office, with a date and instruction:

OPMADIB2030/12DEC/SEND BROCHURE

This creates an option element for office MADIB2030, with the date 12 December and the instruction SEND BROCHURE. Use it when the follow-up is handled by another office — for example a branch that must send marketing material to the customer.

Option Element — Specific Queue

Place the PNR on a specific queue and category instead of the default option queue:

OP14FEB/20C2

This creates an option element for 14 February and places the PNR on queue 20, category 2 when the date arrives, instead of the default option queue. Use it when the follow-up work belongs to a particular team — ticketing, refunds, or a specific department — and should appear in their queue rather than the general option queue.

When to Use OP

Use OP when you need to set an option date or queue follow-up instruction for a PNR. Typical scenarios include:

Setting a deadline for a customer to confirm a booking.
Recording a deposit due date on a corporate or group booking.
Reminding an agent to follow up on a quote that has not yet been accepted.
Directing the follow-up to another office that needs to send documents.
Placing the PNR on a specific queue so the right department handles the next step.
Tracking multiple deadlines on a single booking with different dates.
Managing cancellation deadlines imposed by an airline or hotel.

How OP Fits Into Your PNR Management Workflow

A typical session using OP might look like this:

Retrieve the PNR with RT and identify the follow-up action required.
Confirm the date, office, and instruction that should be applied.
Enter the appropriate OP entry.
End the transaction to save the option element.
When the option date arrives, the PNR appears on the option queue or the specified queue.
Process the follow-up and use RH to review the PNR history if needed.

How OP Relates to Other PNR Management Commands

OP → creates an option element with a date and instruction.
QE → places a PNR on a queue immediately.
QER → places a PNR on another queue while retaining the current one.
QD → delays a PNR to a specific future date.
QS → starts processing a queue.
RH → displays the PNR history, including option elements.

The distinction matters: OP creates a future-dated follow-up, QE and QER place the PNR on a queue immediately, and QD delays the record without an instruction. Use OP when a specific date and remark are required.

Important: The option element must be cleared or updated once the follow-up is complete. If it is left in place after the task has been done, the PNR will continue to reappear on the option queue and waste processing time.

Always verify the option date and instruction before saving. A wrong date or a missing remark can cause a follow-up to be missed entirely, particularly in high-volume offices where the option queue is processed once a day.

Frequently Asked Questions

What does the OP command do in Amadeus?

OP creates an option element with a date and instruction for follow-up actions on a PNR.

What does OP22SEP/SEE RMKS mean?

It creates an option element for 22 September with the instruction SEE RMKS, indicating that the follow-up instructions appear in the PNR remarks.

Can I set more than one option date?

Yes. Use OP22SEP,30SEP/SEE RMKS to create option elements for multiple dates in one entry.

How is OP different from QE?

QE places a PNR on a queue immediately. OP creates a future-dated follow-up that appears on the option queue when the date arrives.

How do I remove an option element once the task is done?

Delete the option element with XE, or process the PNR through the option queue and complete the required action.

Conclusion

The OP command is the option element creation tool in Amadeus. Use OP22SEP/SEE RMKS for a single follow-up date, OP22SEP,30SEP/SEE RMKS for multiple deadlines, OPMADIB2030/12DEC/SEND BROCHURE to direct the follow-up to another office, and OP14FEB/20C2 to send the PNR to a specific queue and category. It is essential for managing confirmation deadlines, deposit dates, and follow-up tasks on bookings that cannot be completed in a single session. Always confirm the date and instruction, and clear the option element once the task is done to keep your queues clean. Paired with QE, QER, QD, and QS, the OP command completes your queue and follow-up toolkit and ensures no booking deadline is ever missed.