A complete guide to the RTSVC command in Amadeus โ how to retrieve flight service information for the flights stored in the current PNR.
A booking is not only about the flight itself. Modern airline services extend well beyond a seat and a meal โ paid baggage, extra legroom, priority boarding, lounge access, onboard meals, and other ancillary products all form part of the passengerโs journey. When you need to check what services are available on a booked flight, or confirm the details of a service already linked to the PNR, the RTSVC command is the Amadeus entry that handles this. It displays the available flight service information for the flights stored in the current PNR. This guide explains what RTSVC does, its syntax, and when it should be used.
What Does the RTSVC Command Do?
RTSVC is the Amadeus GDS command used to retrieve flight service information from a PNR.
Category: Flight Information.
It displays available flight service information for the flights stored in the current PNR.
The command works on the flights already booked in the PNR โ it does not require a new availability request. This makes RTSVC useful for reviewing what services are linked to a specific flight segment, confirming ancillary information before ticketing, or checking the details of an existing service request.
Syntax
Enter the command on its own while the PNR is retrieved:
RTSVCThis displays the available flight service information for the flights stored in the current PNR, allowing you to review the services linked to the booking.
When to Use RTSVC
Use RTSVC when you need to check the flight services and related information for a booked flight in the current PNR. Typical scenarios include:
- Reviewing which services are available on the flights in the booking.
- Confirming the details of an ancillary service already linked to the PNR.
- Checking service information before selling an additional ancillary product.
- Supporting a customer enquiry about baggage, meals, seating, or other onboard services.
- Verifying service availability before ticketing or issuance.
- Reviewing service information when a booking is taken over from another agent.
- Documenting what services are associated with the itinerary for internal follow-up.
How RTSVC Fits Into Your PNR Management Workflow
A typical session using RTSVC might look like this:
- Retrieve the PNR with RT and confirm the itinerary is complete.
- Review the itinerary with RTIM if you need the full segment structure.
- Enter
RTSVCto display the available flight service information for the booked flights. - Review the services shown and confirm the details with the customer if necessary.
- Add or update any required SSR with SR, then explode them with EX if required.
- Save the change with ER or ET.
How RTSVC Relates to Other Retrieval Commands
- RTSVC โ displays flight service information for the flights in the current PNR.
- RT โ retrieves and displays the full PNR.
- RTIM โ displays the entire itinerary with married segment indicators.
- RTAM โ displays only the segments with married segment indicators.
- RTN โ displays specific PNR elements such as passenger names.
- RH โ displays the PNR history, including SSR and service-related changes.
The distinction: RT and RTIM show the itinerary structure; RTSVC focuses specifically on the flight services associated with the booked flights.
Important: RTSVC operates on the current PNR โ the booking must be retrieved before entering the command. Flight service information depends on the airline, the route, the aircraft, and the fare, so what appears for one booking may not appear for another.
Always confirm the service details with the airline or the customer before making a commitment. Availability of a service shown by RTSVC does not guarantee it can be purchased on the specific booking.
Frequently Asked Questions
What does the RTSVC command do in Amadeus?
RTSVC retrieves and displays flight service information for the flights stored in the current PNR.
Do I need to retrieve the PNR first?
Yes. RTSVC works on the current PNR, so the booking must be retrieved with RT before entering the command.
Does RTSVC book any services?
No. RTSVC only displays service information. To add a service request to the PNR, use SR.
Why does RTSVC show different services on different bookings?
Flight service availability depends on the airline, route, aircraft, and fare. What appears on one booking may not appear on another.
How is RTSVC different from RTIM or RT?
RT shows the full PNR and RTIM shows the itinerary with married segment indicators. RTSVC focuses specifically on the flight service information for the booked flights.
Conclusion
The RTSVC command is the flight service information tool in Amadeus. Use RTSVC to retrieve and display the available flight service information for the flights stored in the current PNR โ whether you are reviewing ancillary options, confirming the details of an existing service, or supporting a customer enquiry about baggage, meals, or onboard services. It works directly on the booked flights, so the PNR must be retrieved first. Always confirm the service details with the airline or the customer before making a commitment, and remember that availability of a service does not automatically guarantee it can be purchased on the booking. Paired with RT for full retrieval, RTIM and RTAM for itinerary structure, SR for creating service requests, EX for exploding SSRs, and RH for reviewing the history, the RTSVC command completes your flight information toolkit and ensures every service detail on the booking is properly understood.
Focus Keywords
- RTSVC command
- Amadeus RTSVC
- flight service information Amadeus
- retrieve flight services PNR
- ancillary services Amadeus
- RT command
- RTIM command
- SR command
- Amadeus PNR management
- flight information Amadeus
