

        📚 GDS Academy

        
            
                
                    Amadeus GDS Commands & Lessons | GDS Hub
                    35
                

            
                
                    Galileo GDS Commands & Lessons | GDS Hub
                    27
                

            
                
                    Sabre GDS Commands & Lessons | GDS Hub
                    20
                

                    

        
            🛠 Tools
            Airport Taxes Database
            Airports Database
            Farebase Generator
            Tax Checker
            Airline Special Services

A MESSAGE IS PENDING TO BE SENT

A practical guide for travel agents on fixing the A MESSAGE IS PENDING TO BE SENT error in Amadeus — why emails get stuck and how to clear the pending message with WM/CANCEL.

The A MESSAGE IS PENDING TO BE SENT error is a common Amadeus email error that appears when an agent tries to send an email to a customer through the system and the message fails to go through. The frustrating part is that the PNR looks perfectly fine, the email content is correct, and nothing appears to be wrong — yet the system refuses to send a new message. This article explains exactly what causes the error, why the PNR is not the problem, and the simple command that clears the stuck message so you can send your email normally again.

What Error Appears When Sending an Email?

When you attempt to send an email via the Amadeus system to your customer, you may receive this error message:

A MESSAGE IS PENDING TO BE SENT

What Causes This Error?

This error happens when there is a temporary internet connectivity issue at the exact moment you try to send the email.

Because of the connection interruption, the system cannot deliver the email immediately and leaves it in a “pending” state.

The PNR itself is perfectly fine — the problem is purely with the email transmission. Nothing in the booking needs to be corrected, and no passenger data has been affected.

How Do I Fix This Error?

You need to cancel the pending email message that is stuck in the system.

Step 1: Cancel the pending message using the command:

WM/CANCEL

Step 2: Send the email again

After the pending message is cleared, simply try sending the email again — it should work normally now.

Where Can I Learn More About Email Commands?

For additional information and advanced email options in Amadeus, refer to these help pages:

HE EMAIL — for general email command help.
GPEMC — for managing email queues and configurations.

Quick Fix Checklist

Confirm the error message reads A MESSAGE IS PENDING TO BE SENT.
Check your internet connection — a drop in connectivity caused the pending state.
Enter WM/CANCEL to clear the stuck message.
Wait for the system to confirm the pending message has been removed.
Resend the email to the customer.
Confirm the email was delivered successfully.

Frequently Asked Questions

Does this error mean something is wrong with the PNR?

No. The PNR is perfectly fine. The problem is only with the email transmission, which got stuck in a pending state.

Which command clears the pending message?

Use WM/CANCEL to cancel the stuck email, then resend it.

Where can I find more email command help?

Refer to HE EMAIL for general help and GPEMC for email queue and configuration management.

Conclusion

The A MESSAGE IS PENDING TO BE SENT error looks alarming, but it is one of the easiest Amadeus issues to resolve. It happens when a temporary internet connectivity problem interrupts the email at the moment of sending, leaving the message stuck in a pending state. Your PNR and passenger data are unaffected. Simply enter WM/CANCEL to remove the stuck message and resend the email — it will go through normally. For advanced email management, explore HE EMAIL and GPEMC to understand queues and configurations better.

🏷 Tags: amadeus Amadeus errors