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Amadeus Segment Status Not HK: How to Fix PNR Errors Quickly

Q: What does HK status mean?

HK means the segment is Confirmed . Amadeus requires all segments to be in HK status before ticketing or certain PNR actions can proceed.

Q: What is the command sequence to confirm segments?

Enter ERK , then RFM , then ER . The segments will be confirmed to HK status.

A practical guide for travel agents on fixing the Amadeus segment status not HK error — how to check segment statuses and confirm them using ERK, RFM, and ER.

The Amadeus segment status not HK error is a common Amadeus ticketing and PNR error that appears when one or more flight segments in the PNR do not have confirmed status. Amadeus requires every segment to be confirmed before it can proceed with ticketing, pricing confirmation, or certain PNR updates. If even a single segment shows a waitlisted, requested, or unconfirmed status, the system blocks the action and returns the error. This article explains which statuses cause the problem, how to check the status of every segment in the itinerary, and the exact command sequence that confirms the segments and clears the error. You can also explore Amadeus commands for more assistance.

Why Amadeus Segment Status Not HK Happens

The error occurs because one or more flight segments in the PNR have a status other than HK (Confirmed).

Possible statuses that trigger the error include:

HL — Waitlisted
HN — Requested
UC — Unable to Confirm
Any other non-HK status shown in the itinerary

Solution: Confirm the Segments to HK Status

Step 1: Check the status of all segments

Display the itinerary and review each segment line carefully. Look at the two-letter status code next to every flight. If any segment is not HK, that segment is the cause of the error.

Step 2: Confirm the unconfirmed segments

If any segment is not HK, confirm it using the following command sequence:

ERK

RFM

ER

Step 3: Verify the result

After running these commands, the segment(s) will be confirmed to HK status, and the error will be resolved. Redisplay the PNR to confirm that every segment now shows HK before continuing with ticketing or any other action. For additional training, visit our training page.

Quick Fix Checklist

Display the PNR and review every segment line.
Identify any segment whose status is not HK.
Note the statuses causing the issue — HL, HN, UC, or others.
Enter ERK to confirm the segments.
Enter RFM to refresh the PNR display.
Enter ER to complete the confirmation.
Redisplay the PNR and verify all segments now show HK.

Prevention Checklist

Confirm every segment is HK before ticketing.
Recheck availability after a schedule change and reconfirm the affected segments.
Resolve waitlist (HL) and unconfirmed (UC) segments before issuing the ticket.
Use RFM and ER only after the airline confirms the new status.
Keep the schedule-change queue item open until the PNR is fully confirmed.

A PNR with one non-HK segment can still look complete, but ticketing may fail or the airline may reject the ticket. Run a final RT before TTP and scan the status column. If any segment is not HK, fix it first. Confirming the status early also avoids a last-minute reissue, a queue item that blocks ticketing, and a fare that has to be revalidated after the schedule change. If the airline cannot confirm the segment, do not issue the ticket.

Related Error Guides

Frequently Asked Questions

What does HK status mean?

HK means the segment is Confirmed. Amadeus requires all segments to be in HK status before ticketing or certain PNR actions can proceed.

Which statuses trigger the error?

Any status other than HK — most commonly HL (Waitlisted), HN (Requested), or UC (Unable to Confirm).

What is the command sequence to confirm segments?

Enter ERK, then RFM, then ER. The segments will be confirmed to HK status.

Conclusion

The Amadeus segment status not HK error is a safeguard, not a system fault. Amadeus simply will not process ticketing or certain PNR actions while any segment remains waitlisted, requested, or unconfirmed. The fix is quick and reliable: display the itinerary, check the status of every segment, and if any segment is not HK, run the sequence ERK, RFM, and ER to confirm them. Once all segments show HK, the error disappears and you can continue with ticketing without interruption. Always verify segment statuses before issuing tickets — it takes seconds and prevents repeated failures.

🏷 Tags: amadeus Amadeus errors