Learn essential Amadeus commands with practical examples and step-by-step lessons for travel agents and GDS users. Explore commands for PNR creation and management, flight availability, pricing, ticketing, queues, seat selection, EMD issuance, and other common Amadeus tasks. These guides are designed to help beginners and experienced travel professionals use the Amadeus GDS more efficiently in real-world booking and ticketing situations.
A complete guide to the OP command in Amadeus — how to create an option element with a specific date, multiple dates, another office, or a specific queue for follow-up actions on a PNR. Every travel agency works with deadlines. A customer needs to confirm a booking by a certain date, a deposit must…
A complete guide to the RM* command in Amadeus — how to add a remark specifically intended for the back-office system through the Amadeus Interface Record. Not every remark in a PNR is meant for the airline. Some information is intended for your own agency — accounting references, internal codes, invoice notes, or instructions…
A complete guide to the RX command in Amadeus — how to add a corporate remark containing booking or passenger information to a PNR. Every booking tells a story. A customer was informed about a terminal change. A corporate client requested a specific seating arrangement. A traveller was advised of a schedule change and…
A complete guide to the RC command in Amadeus — how to add confidential remarks and internal information to a PNR that is not intended to be displayed to the passenger. Not everything that appears in a PNR should be visible to the customer. An unlisted phone number, a VIP assistance instruction, a security…
A complete guide to the RM command in Amadeus — how to add general and category-specific remarks to a PNR for internal notes and special information. A PNR records far more than an itinerary and a fare. It also carries the notes, instructions, and context that agents need to handle a booking correctly —…
A complete guide to the EX command in Amadeus — how to explode SSR elements in a PNR before ending the transaction so the requested services are processed correctly. Special Service Requests are the elements that tell the airline what a passenger needs on a flight — a special meal, wheelchair assistance, an extra…
A complete guide to the SR command in Amadeus — how to add Special Service Request (SSR) elements to a PNR for special meals, frequent flyer information, extra seats, cabin baggage, unaccompanied minors, and more. Some passengers need more than a seat on a plane. They may require a vegetarian meal, wheelchair assistance, an…
A complete guide to the IR command in Amadeus — how to ignore the current transaction, discard unsaved changes, and redisplay the PNR in its previous saved state. Every agent makes mistakes. A segment is entered incorrectly, a name is misspelled, an SSR is added for the wrong passenger, or a remark is added…
A complete guide to the IG command in Amadeus — how to ignore the current transaction, discard all unsaved changes, and return the PNR to its previously saved state. Not every session ends the way it was planned. Sometimes an entry is made in error, a segment is added to the wrong PNR, or…
A complete guide to the ERX command in Amadeus — how to confirm the cancellation of the itinerary for all AXR-linked PNRs and redisplay the records. Cancelling a booking is not always as simple as removing segments from one PNR. When the itinerary is linked to other records through an AXR (Associated Record), the…