

        📚 GDS Academy

        
            
                
                    Amadeus GDS Commands & Lessons | GDS Hub
                    35
                

            
                
                    Galileo GDS Commands & Lessons | GDS Hub
                    27
                

            
                
                    Sabre GDS Commands & Lessons | GDS Hub
                    20
                

                    

        
            🛠 Tools
            Airport Taxes Database
            Airports Database
            Farebase Generator
            Tax Checker
            Airline Special Services

Amadeus IEP Command: Send Itinerary by Email

A complete guide to the IEP command in Amadeus — how to send an itinerary or document by email directly to a passenger or any specified address.

Customers expect their travel documents quickly, and email is almost always the fastest way to deliver them. Instead of printing an itinerary and handing it over, or sending a file manually from a separate email application, Amadeus allows you to send the itinerary or another document straight from the PNR. The IEP command is the entry that handles this. It sends the passenger’s itinerary or a document directly to an email address — either the one already stored in the PNR or one you specify in the entry itself. This guide explains what IEP does, the syntax for each variation, and when it should be used.

What Does the IEP Command Do?

IEP is the Amadeus GDS command used to send an itinerary or document by email.

Category: Itinerary & Documents.

It allows you to send the passenger’s itinerary or a document directly to an email address.

The IEP entry is used both as a standalone command and as part of a ticketing instruction. When added with a TK entry — for example TKTL//IEP — it becomes an instruction to send the itinerary automatically when the ticket is issued.

Send Using the Email Stored in the PNR

Send the itinerary by email using the email information stored in the PNR:

IEP-EMLA

This sends the itinerary by email using the email information stored in the PNR. The address must already be present in the booking — typically added with an AP or AM entry — before IEP can use it.

Send to a Specific Email Address

Send the document directly to a specified email address:

IEP-EML-ABC@HOTMAIL.COM

This sends the document directly to the specified email address without requiring the address to be stored in the PNR first. It is useful when the customer wants the itinerary sent to a different address, when a corporate travel department requires a copy, or when the passenger requests a personal email that should not be stored in the booking.

When to Use IEP

Use IEP when you need to quickly send a passenger’s itinerary or travel document by email from Amadeus. Typical scenarios include:

Sending an itinerary to a customer immediately after booking.
Emailing a confirmation to a corporate travel department.
Sending the itinerary to an alternate email address requested by the customer.
Delivering travel documents without the need for a physical printer.
Automatically emailing the itinerary when the ticket is issued via a TKTL//IEP instruction.
Resending an itinerary that was lost or requested again by the passenger.
Providing a group organiser with a consolidated itinerary.

How IEP Fits Into Your PNR Management Workflow

A typical session using IEP might look like this:

Retrieve the PNR with RT and confirm the itinerary is complete.
Check the email address stored in the PNR, or prepare the alternate address if one is needed.
Enter IEP-EMLA to send to the address in the PNR, or IEP-EML-ABC@HOTMAIL.COM for a specific address.
Confirm the email was sent successfully by the system.
For automatic sending at ticketing, add TKTL//IEP as a ticketing instruction before issuing.
Review the PNR history with RH if you need to confirm the email was sent.

How IEP Relates to Other Ticketing and Document Commands

IEP → sends an itinerary or document by email.
TK → adds ticketing elements and time limits; TKTL//IEP adds the email instruction.
TTP → issues the ticket; TTP/IEP can issue and send the itinerary together.
AM and AB → add mailing and billing address elements to the PNR.
AP → adds contact details, including email addresses, to the PNR.
RM → adds a general remark; useful when you need to record that an itinerary was sent.
RH → displays the PNR history, including document sending activity.

The distinction: IEP sends the document; TKTL//IEP records the instruction to send it at ticketing; TTP/IEP issues the ticket and sends the itinerary in one entry.

Important: If you use IEP-EMLA, the email address must already be stored in the PNR. If it is not, the system will not send the document — use the specific address format instead or add the email with AP first.

Always confirm the email address with the customer before sending. Sending an itinerary to the wrong address is a data protection concern and may result in confidential passenger details reaching the wrong recipient.

Frequently Asked Questions

What does the IEP command do in Amadeus?

IEP sends the passenger’s itinerary or a document by email — either to the address stored in the PNR or to a specific address you enter.

What does IEP-EMLA mean?

It sends the itinerary by email using the email information already stored in the PNR.

What does IEP-EML-ABC@HOTMAIL.COM mean?

It sends the document directly to the specified email address — in this case ABC@HOTMAIL.COM.

How do I send the itinerary automatically when the ticket is issued?

Add TKTL//IEP as a ticketing instruction before issuing the ticket. The itinerary will be sent automatically when the ticket is issued.

What if no email address is stored in the PNR?

Add one with AP first, or use the specific-address format IEP-EML-ABC@HOTMAIL.COM instead.

Conclusion

The IEP command is the itinerary and document email tool in Amadeus. Use IEP-EMLA to send the itinerary to the email address stored in the PNR, or IEP-EML-ABC@HOTMAIL.COM to send it to a specific address. It replaces the need for printing and manual delivery, speeds up customer service, and supports automatic sending through the TKTL//IEP ticketing instruction. Always confirm the email address with the customer before sending, and check that the address is stored in the PNR when using the EMLA option. Paired with AP for storing contact details, TK for ticketing instructions, TTP for issuance, and RH for reviewing the PNR history, the IEP command completes your document delivery toolkit and keeps every customer informed on time.