Amadeus RM Command: Add PNR Remark Elements

A complete guide to the RM command in Amadeus — how to add general and category-specific remarks to a PNR for internal notes and special information.

RM is the Amadeus GDS command used to add remark elements to a PNR.

Category: PNR Elements.

It allows you to add general remarks or category-specific remarks to the PNR for internal notes and special information.

General remarks are free-flow text that applies to the booking as a whole. Category remarks organise information under specific areas such as Car and Hotel services, allowing agents to distinguish between different types of note within the same PNR.

Add a general remark to the PNR:

RM PSGR ADV XCNL PENALTY

This adds a general remark to the PNR recording that the passenger was advised of the cancellation penalty. The remark is stored in the booking and is visible to any agent who retrieves it.

General remarks are ideal for short internal notes — confirming that a customer was informed of a condition, recording a request that does not belong to a specific category, or leaving a note for the next agent handling the booking.

Add a remark under a specific category:

RMX/THIS IS A REMARK FOR CATEGORY X

This adds a remark under a specific category instead of the general remark pool. Use it when the note belongs to a defined category and should be displayed separately rather than mixed into the general remarks.

Add a category remark for Car and Hotel services, linked to a specific passenger:

RM C,H/REQUEST NON SMOKING/P1

This adds a category remark for Car and Hotel services, requesting a non-smoking preference for passenger 1. The entry combines the category indicator, the free-flow text, and the passenger association in a single command.

Category remarks are useful in bookings that combine air travel with car and hotel arrangements, because the request is filed under the correct area rather than in the general remark pool.

Use RM when you need to add internal remarks or category-specific information to a PNR. Typical scenarios include:

• Recording that a passenger was advised of a cancellation penalty or fare condition.
• Adding an internal note for the next agent handling the booking.
• Recording a specific request that does not belong to a standard SSR category.
• Filing car and hotel requests under the appropriate category.
• Noting a customer’s preference or instruction for future reference.
• Documenting information agreed with the customer that supports the booking record.
• Supporting continuity when the PNR is handed between agents or offices.

A typical session using RM might look like this:

• Retrieve the PNR with RT and identify the information that needs to be recorded.
• Decide whether a general remark or a category remark is appropriate.
• Enter the RM entry with the free-flow text, adding a passenger association if required.
• End the transaction so the remark is saved in the PNR.
• Verify the remark appears correctly by redisplaying the PNR.
• If the remark needs to be corrected, delete it with XE and re-enter it with the correct wording.
• Review the PNR history with RH if you need to see when a remark was added or removed.

• RM → adds a general or category-specific remark to the PNR.
• RX → adds a corporate or business-related remark to the PNR.
• RC → adds a confidential or internal remark that is not displayed to the passenger.
• RM* → adds a remark for the back-office system through the Amadeus Interface Record.
• XE → deletes a remark or any other PNR element.
• RH → displays the PNR history, including remarks added and removed.
• OP → creates an option element for a follow-up action.
• AM and AB → add mailing and billing address elements to the PNR.

The distinction matters: RM is for general and category remarks, RX for corporate remarks, RC for confidential remarks, and RM* for remarks transmitted to the back-office system.

Important: Remarks in a PNR are visible to the airline and to any agent who retrieves the booking. Do not enter confidential information, personal data that is not relevant to the booking, or internal comments that should not leave your office.

Keep remarks concise and factual. A clear entry such as PSGR ADV XCNL PENALTY is far more useful than a long, unstructured note, and it makes the booking easier to handle when it is passed to another agent.

What does the RM command do in Amadeus?

RM adds remark elements to a PNR, either as general free-flow notes or as category-specific remarks.

What does RM PSGR ADV XCNL PENALTY mean?

It adds a general remark recording that the passenger was advised of the cancellation penalty.

How do I add a Car & Hotel remark for one passenger?

Use RM C,H/REQUEST NON SMOKING/P1 — the category indicators, the free-flow text, and the passenger association in a single entry.

How is RM different from RX?

RX adds corporate or business-related remarks. RM adds general and category-specific remarks for internal notes and special information.

How is RM different from RC?

RC adds confidential remarks that are not displayed to the passenger. RM remarks are general or category-based notes visible in the PNR.

How do I correct a wrong RM remark?

Delete the element with XE and re-enter the corrected remark with RM.

• RM command
• Amadeus RM
• PNR remark Amadeus
• general remark
• category remark
• RM C,H remark
• Amadeus PNR elements
• RX command
• RC command
• Amadeus PNR management