Amadeus RC Command: Confidential PNR Remarks

A complete guide to the RC command in Amadeus — how to add confidential remarks and internal information to a PNR that is not intended to be displayed to the passenger.

RC is the Amadeus GDS command used to add confidential remarks to a PNR.

Category: PNR Elements.

It allows you to add confidential information or internal remarks that are not intended to be displayed to the passenger.

Confidential remarks stay in the PNR and are visible to agents who retrieve the booking, but they are not included in passenger-facing documents such as itineraries or invoices. This is the difference from a general remark added with RM, and from a corporate remark added with RX — RC is specifically for information that should remain internal.

Add a confidential remark containing an unlisted phone number:

RC UNLISTED PHONE PAR 45 67 89 57

This adds a confidential remark containing an unlisted phone number. The remark is stored in the PNR for internal use but is not shown to the passenger on their itinerary or ticket documents.

Use this format when the information is free-flow text that applies to the booking as a whole — an unlisted contact number, a security note, or an internal comment that the office needs to keep on file.

Add confidential information for a specific passenger, including VIP assistance instructions:

RCF-PARAF0100,F-PARAF0200/VIP PLS ASSIST/P1

This adds confidential information for passenger 1, including the instruction VIP PLS ASSIST. The entry includes the relevant office identifiers and the passenger association, so the confidential note is linked to the correct traveller in the booking.

Use this format when the confidential information relates to one specific passenger — for example VIP handling, medical assistance arrangements, or security notes that apply only to that traveller.

Use RC when you need to store confidential or internal information in the PNR. Typical scenarios include:

• Recording an unlisted or private phone number for internal use.
• Noting a VIP assistance instruction for a high-profile traveller.
• Storing security-related comments that must not appear on passenger documents.
• Recording internal payment or credit notes that should remain private.
• Documenting sensitive instructions agreed with a corporate travel department.
• Adding confidential information linked to one specific passenger in the booking.
• Recording internal handling notes for staff without disclosing them to the customer.

A typical session using RC might look like this:

• Retrieve the PNR with RT and confirm the details to be recorded.
• Decide whether the note is booking-wide or linked to a specific passenger.
• Enter the RC entry with the free-flow text and, if required, the passenger association.
• End the transaction so the confidential remark is saved in the PNR.
• Verify the remark appears correctly by redisplaying the PNR.
• If the remark needs to be corrected, delete it with XE and re-enter it with the correct information.

• RC → adds a confidential or internal remark to the PNR.
• RM → adds a general remark to the PNR.
• RX → adds a corporate or business-related remark to the PNR.
• RM* → adds a remark for the back-office system through the Amadeus Interface Record.
• XE → deletes a remark or any other PNR element.
• RH → displays the PNR history, including remarks added and removed.
• OP → creates an option element for a follow-up action.

The distinction matters: RC is for confidential remarks, RX is for corporate remarks, RM is for general remarks, and RM* is for remarks sent to the back-office system.

Important: Although RC remarks are not displayed to the passenger, they are visible to airlines and to any agent retrieving the PNR. They are confidential in the sense that they do not appear on customer documents, but they are not private from the airline or from your own office.

Never store sensitive personal data — full card numbers, ID document scans, or medical details — in an RC remark unless your office policy explicitly allows it. Keep remarks concise and factual, and handle all data according to your agency’s data protection rules.

What does the RC command do in Amadeus?

RC adds a confidential remark to the PNR — information stored for internal use that is not displayed to the passenger.

What does RC UNLISTED PHONE PAR 45 67 89 57 mean?

It adds a confidential remark containing an unlisted phone number, visible only to agents working the booking.

How do I add a confidential remark for one passenger?

Use the passenger association at the end of the entry, for example RCF-PARAF0100,F-PARAF0200/VIP PLS ASSIST/P1 for passenger 1.

How is RC different from RX?

RX adds corporate or business-related remarks. RC adds confidential or internal remarks that should not be displayed to the passenger.

How do I correct a wrong RC remark?

Delete the element with XE and re-enter the corrected remark with RC.

• RC command
• Amadeus RC
• confidential remark Amadeus
• PNR internal remark
• RC UNLISTED PHONE
• RCF passenger remark
• RM command
• RX command
• Amadeus PNR elements
• confidential information PNR