A complete guide to the RX command in Amadeus โ how to add a corporate remark containing booking or passenger information to a PNR.
Every booking tells a story. A customer was informed about a terminal change. A corporate client requested a specific seating arrangement. A traveller was advised of a schedule change and accepted the new flight. These details are not always captured by the itinerary, the fare, or the ticketing entries โ but they need to be recorded so that other agents can see what happened. The RX command is the Amadeus entry that handles this. It allows you to add a corporate remark containing information related to the booking or passenger. This guide explains what RX does, its syntax, and when it should be used.
What Does the RX Command Do?
RX is the Amadeus GDS command used to add a corporate remark to a PNR.
Category: PNR Elements.
It allows you to add a corporate remark containing information related to the booking or passenger.
The RX remark is recorded inside the PNR and is visible to any agent who retrieves the booking. It is intended for internal documentation โ providing context, recording communications with the customer, and supporting follow-up actions by the office. It differs from a general remark added with RM in that RX is specifically used for corporate or business-related comments associated with the booking.
Syntax & Example
Add a corporate remark indicating that the passenger was informed about the terminal change at CDG:
RX PAX INFORMED TERMINAL CHANGE CDGThis adds a corporate remark to the PNR recording that the passenger was informed of the terminal change at CDG. Any agent who retrieves the booking will see the remark and understand that the customer has already been advised.
The remark is free-flow text, so you can record a wide range of information โ communications, instructions, agreements, or internal notes that relate to the booking or the traveller.
When to Use RX
Use RX when you need to add corporate or business-related remarks to the PNR. Typical scenarios include:
- Recording that a passenger was informed of a schedule or terminal change.
- Documenting a customerโs response to a change โ accepted, declined, or requested alternatives.
- Noting a corporate instruction that must be visible to any agent working the booking.
- Recording communication with a corporate travel department or client.
- Adding a note about a special arrangement agreed with the customer.
- Documenting a complaint, request, or instruction related to the booking.
- Supporting continuity when the booking is handed over to another agent or office.
How RX Fits Into Your PNR Management Workflow
A typical session using RX might look like this:
- Retrieve the PNR with RT and identify the event that needs to be recorded.
- Confirm the details of the communication with the customer or corporate contact.
- Enter the RX entry with a clear, concise free-flow remark.
- End the transaction so the remark is saved in the PNR.
- Verify the remark appears correctly by redisplaying the PNR.
- If the remark needs to be corrected, delete it with XE and re-enter it with the correct wording.
How RX Relates to Other Remark Commands
- RM โ adds a general remark to the PNR.
- RX โ adds a corporate or business-related remark to the PNR.
- RM* โ adds a remark for the back-office system through the Amadeus Interface Record.
- XE โ deletes a remark or any other PNR element.
- RH โ displays the PNR history, including remarks added and removed.
- OP โ creates an option element for a follow-up action.
The distinction: RM is for general remarks, RX is for corporate or business-related remarks, and RM* is specifically for remarks transmitted to the back-office system.
Important: Remarks in a PNR are visible to the airline and to any agent retrieving the booking. Avoid entering confidential information, personal data that is not relevant to the booking, or internal comments that should not leave your office.
Keep remarks concise and factual. A clear RX entry such as PAX INFORMED TERMINAL CHANGE CDG is far more useful than a long, unstructured note that is difficult to read later.
Frequently Asked Questions
What does the RX command do in Amadeus?
RX adds a corporate remark to the PNR, recording booking or passenger-related information such as communications and instructions.
What does RX PAX INFORMED TERMINAL CHANGE CDG mean?
It records that the passenger was informed about the terminal change at CDG, so any agent retrieving the PNR knows the customer has been advised.
How is RX different from RM?
RM adds a general remark. RX is used for corporate or business-related remarks that document communications or instructions linked to the booking.
Can I add multiple RX remarks to the same PNR?
Yes. Each RX entry creates its own remark element. Keep remarks brief and add only the ones that are genuinely needed for the bookingโs continuity.
How do I correct a wrong RX remark?
Delete the element with XE and re-enter the corrected remark with RX.
Conclusion
The RX command is the corporate remark tool in Amadeus. Use RX PAX INFORMED TERMINAL CHANGE CDG to record booking or passenger-related information that other agents need to see โ communications with the customer, instructions from a corporate client, or the outcome of a change. It supports continuity when a booking is handed between agents or offices and documents the service history of the PNR. Always keep remarks clear, factual, and free of confidential information, and remember that RX is different from RM for general remarks and RM* for back-office Interface Record remarks. Paired with XE to correct mistakes, RH to review the history, and OP for follow-up tracking, RX completes your PNR remark toolkit and keeps every bookingโs internal history accurate.
Focus Keywords
- RX command
- Amadeus RX
- corporate remark Amadeus
- PNR remark
- RX PAX INFORMED
- Amadeus PNR elements
- RM command
- RM* command
- PNR internal remark
- Amadeus PNR management
