

        📚 GDS Academy

        
            
                
                    Amadeus GDS Commands & Lessons | GDS Hub
                    35
                

            
                
                    Galileo GDS Commands & Lessons | GDS Hub
                    27
                

            
                
                    Sabre GDS Commands & Lessons | GDS Hub
                    20
                

                    

        
            🛠 Tools
            Airport Taxes Database
            Airports Database
            Farebase Generator
            Tax Checker
            Airline Special Services

Amadeus AP Command: Add Contact Information to PNR

A complete guide to the AP command in Amadeus — how to add passenger, business, agency, email, and other contact information to a PNR.

A booking without contact details is a booking you cannot service. If a flight is cancelled, a schedule changes, or the airline needs to reach the passenger, the PNR must contain a valid telephone number or email address. The AP command is the Amadeus entry that records this information. It allows you to add passenger or agency contact details — telephone numbers, email addresses, fax numbers, and other contact information — and to control which details are transmitted to the airline. This guide explains what AP does, the syntax for each variation, and when it should be used.

What Does the AP Command Do?

AP is the Amadeus GDS command used to add contact information to a PNR.

Category: Contact Elements.

It allows you to add passenger or agency contact details such as telephone numbers, email addresses, fax numbers, and other contact information.

The AP element also controls whether the information is transmitted to the airline via TTY message. Some contact numbers should be visible to the airline in case of disruption; others — particularly personal numbers or email addresses — may need to stay internal.

Basic Contact Types

Add a home telephone number:

APFRA 069 221 356-H

Add a business telephone number:

APFRA 069 221 356-B

Add an agency telephone number:

APFRA 069 221 356-A

Add a fax number:

APFRA 069 221 356-F

The letter at the end of the entry specifies the contact type — H for home, B for business, A for agency, and F for fax. The city code comes before the number.

Airline Transmission Options

Add a business number but exclude it from the TTY message sent to the airline:

APX-NCE0492940005-B

Add a business number and send it to the airline via TTY:

APS-NCE0492940005-B

Use APX when the number is for internal use only — for example a personal mobile that the passenger does not want shared. Use APS when the airline should receive the number in case of disruption.

Contact Information Not Sent to Airline

Add an email address not sent to the airline:

APE-TSMITH@AMADEUS.NET

The APE entry adds the email address to the PNR for internal use — for example when sending the itinerary with IEP — without transmitting it to the airline.

Add a home telephone number not sent to the airline:

APH-FRA 69 68 68 69

Add a business telephone number not sent to the airline:

APB-FRA 69 68 68 69

These entries record the contact information in the PNR for the agency’s own use — for example when calling the customer about a schedule change — without including it in the TTY message to the airline.

When to Use AP

Use AP when creating or updating a PNR and you need to add passenger, business, agency, email, or other contact details. Typical scenarios include:

Recording the passenger’s mobile, home, or business telephone number.
Adding an email address so the itinerary can be sent with IEP.
Recording an agency contact number for internal follow-up.
Adding a fax number when a document must be delivered by fax.
Providing the airline with a contact number for disruption notifications.
Keeping personal contact details internal with APE, APH, or APB.
Recording a corporate contact number for a business traveller.

How AP Fits Into Your PNR Management Workflow

A typical session using AP might look like this:

Retrieve or create the PNR with RT.
Collect the contact details from the customer — mobile, home, business, or email.
Enter the appropriate AP entry with the correct contact type and, where applicable, the transmission option.
Add the email address with APE if it is needed for sending the itinerary.
Save the change with ER or ET.
Review the PNR history with RH if you need to confirm the contact was recorded.

How AP Relates to Other PNR Elements

AP → adds contact information — telephone, email, fax — to the PNR.
AM and AB → add mailing and billing address elements to the PNR.
RM → adds a general remark; useful when you need to note information that is not a formal contact element.
RC → adds a confidential remark, including unlisted phone numbers, when the information must stay internal.
IEP → sends the itinerary to the email address stored with APE.
RH → displays the PNR history, including contact details added or removed.

The distinction: AP records contact information, AM and AB record postal addresses, RM and RC record remarks. Contact details belong in AP so they can be transmitted correctly to the airline.

Important: Any contact element added without a specific transmission option may be sent to the airline automatically via TTY. Use APX, APE, APH, or APB when the information should remain internal.

Always confirm the contact details with the customer before entering them. A wrong phone number or email address means the airline cannot reach the passenger in case of disruption, and the itinerary cannot be delivered correctly.

Frequently Asked Questions

What does the AP command do in Amadeus?

AP adds contact information to a PNR — telephone numbers, email addresses, fax numbers, and other contact details for the passenger or agency.

What does APFRA 069 221 356-H mean?

It adds a home telephone number in Frankfurt — the -H indicates home, and the city code is entered before the number.

What is the difference between APX and APS?

APX adds the number but excludes it from the TTY message sent to the airline. APS adds the number and sends it to the airline via TTY.

How do I add an email address that is not sent to the airline?

Use APE-TSMITH@AMADEUS.NET. The APE entry adds the email to the PNR for internal use without transmitting it to the airline.

How is AP different from AM or AB?

AM and AB add postal addresses — mailing and billing. AP adds contact information such as telephone numbers and email addresses.

Conclusion

The AP command is the contact information tool in Amadeus. Use APFRA 069 221 356-H for a home number, APFRA 069 221 356-B for a business number, APFRA 069 221 356-A for an agency number, and APFRA 069 221 356-F for a fax. Use APS to send the number to the airline via TTY and APX to exclude it. Use APE, APH, and APB when the contact information should stay internal. Accurate contact details are essential for servicing the booking, handling disruptions, and delivering documents through IEP. Paired with AM and AB for postal addresses, RC for confidential remarks, RM for general remarks, and RH for reviewing the history, the AP command completes your PNR contact toolkit and ensures every booking can be serviced when it matters most.