Blog
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How to Retrieve a Past Date Booking in Sabre
If you need to retrieve a past date booking in Sabre, you can search using the record locator, ticket number, or passenger name. This is especially useful when assisting customers, checking previous reservations, or reviewing ticket details. Recall Commands Action Command Recall by PNR *PNR-P Recall by ticket number *TKT13XXXXXXXXXXXX-P Recall by passenger name…
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How to Retrieve a Past Date Booking in Galileo
Need to access an old Galileo booking after travel has been completed? Galileo allows you to retrieve a Past Date Booking File (PDR) using the record locator. This is useful when checking ticket history, investigating customer inquiries, reviewing changes, or verifying previous booking activity. Requesting a Past Date Booking Use the booking’s record locator…
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How to Retrieve a Past Date Booking in Amadeus
Sometimes you may need to access an old or closed PNR to check booking details, ticket information, fare history, or previous transactions. Amadeus provides several commands that allow you to retrieve archived bookings using either the ticket number or the record locator. If RPP is supported in your office, you can retrieve the PNR…
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CT RJT: ETKT RJT – NO INTERLINE BETWEEN CARRIERS
This error occurs when there is no e-ticket agreement between the carriers involved in the itinerary. Possible reasons: Solution: Step 1: Check e-ticket agreements between carriers. Use the command:TGAD-[carrier code]/[carrier code]Example: TGAD-MS/SM Airlines can have the following agreement types: For more information, refer to: HE TGAD Step 2: Choose another validating carrier. If no e-ticket agreements exist between…
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ETKT FUNCTION NOT SUPPORTED FOR THIS CARRIER
This error appears when the agent tries to perform an e-ticketing function, such as: Cause: Some airlines do not support all e-ticketing functions in all markets. The function you are trying to perform is not supported by the airline in your specific market. Solution: Also Read: ERROR: NO TAX COULD BE RETRIEVED, PLEASE ADD…
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ERROR: NO TAX COULD BE RETRIEVED, PLEASE ADD THEM MANUALLY
When you display the refund record using TRF, the Tax Refund amount shows 0 (zero). By checking further with TRFT, you will find that the system has not stored any tax details for this ticket in the refund record. As a result, the system cannot calculate the refund and prompts you to add taxes manually. Solution: 1.…
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MESSAGE SIZE EXCEEDED
This error occurs for one of the following reasons: Solution: Step 1: Check and correct the passenger name format. For more details, refer to: HE NAME CHANGE Step 2: Issue tickets one passenger at a time. Instead of issuing all passengers together, enter: This reduces the message size and avoids the error. Also Read: CT…
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ETKT DISALLOWED – MULTIPLE TOUR CODES
The PNR contains multiple TSTs (e.g., separate TSTs for adults and children), but the FT (Tour Code) line is entered without specifying which passenger it applies to. Even if all passengers share the same Tour Code, some airlines require the system to know exactly who the FT line belongs to. When it is not associated with a specific passenger…
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ETKT: MAXIMUM NUMBER OF FLIGHTS/PASSENGERS/TICKETS EXCEEDED
This error occurs for one of the following reasons: Solution: If the BSP balance is fine, contact the airline directly to request a new ticket stock. Display the TST and check the number of flights and ARNK (Surface) segments.The e-ticketing system allows a maximum of 16 flights and 2 Surface (ARNK) segments. If the number of segments exceeds 16: Issue tickets one…
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COMMISSION NOT VALIDATED – RE-ENTER COMMISSION
This error appears when the agent tries to issue a ticket using the TTP command. Cause: This error occurs when: When the commission cannot be validated against the CCI settings, the system blocks the issuance. Solution: Step 1: Delete the existing commission (FM) line from the PNR. Step 2: Re-enter the commission (FM) line again. Step 3: Try to…